FREE US SHIPPING
We know what it's like to order something online and want to have it in your hands as quickly as possible. We ask that you allow us 1 business day to process your order and get it ready to ship, however we do everything we can to get orders out the door as soon as they come in - which means most packages ship the very same day you order.
Our shipping takes place Monday through Friday - any orders placed over the weekend or after our mail pickup will be shipped the next business day whenever possible.
Once your order is confirmed you will be provided tracking information in your shipment notification email.
LOST OR STOLEN PACKAGES
We understand that shipping mishaps happen, but please make sure to send your package to a secure address. Unfortunately, once your package is in the hands of a shipping carrier (USPS, UPS, etc) it becomes the responsibility of the carrier. If your package is lost or stolen please file a report and notify firstname.lastname@example.org we will do our best to accommodate the situation.
When receiving an international order your package will need to pass through Customs in your country. All of our packages will have a Customs Declaration Form which details the items in your package and their value.
PLEASE NOTE: There are almost always additional charges to receive your package when you order from outside your own country - these charges are Customs Duties and Import Taxes which are your responsibility to pay (often before you are allowed to collect the package). The laws and taxes are different in every country and Trek Light Gear has no way of knowing in advance what these taxes and fees will be. Please be aware of this when placing your order, we don't want you to be surprised when the package shows up and you owe additional money!